Help/ FAQ

1) Why Should I Shop With Dancewear Direct?

The simple answer is that you won't find a better combination of product value, product quality and exceptional online shopping.

We know our trade! Established in 2001 (originally trading under our company name "Maestro Arts Pty. Ltd.") we were one of Australia's original dancewear discounters and online distributors. We are currently one of the largest, most experienced, and most respected dancewear discounters/ online distributors in the country.

We have a lengthy professional background in both dance and Internet service delivery, so we are uniquely qualified to help you with your online dancewear shopping.

You should shop with Dancewear Direct if you are looking for the best possible dance gear at the best possible prices, or if you enjoy the convenience of online shopping but are looking for a 1-stop online store that's secure, easy-to-use and operated by an Australian online specialist that's been trusted by Aussie dancers for nearly a decade.

2) What Payment Methods Do You Accept?

PayPal is our fastest and preferred payment option. You can use PayPal for either real time credit card payments or, if you have one, use your PayPal account.

Secure Manual Credit Card (ePath)
We have provided a secure, PCI compliant, manual credit card option for those customers who have difficulty with PayPal. It's a little slower for us to process your order this way, but, because your payment is processed manually, it's a flexible alternative (and generally considerably faster than offline payment).

Offline payment options (telephone or postal) are also available. If you wish to pay offline, we recommend that you nevertheless order online, as the system provides for a number of enhanced services, including better documentation of your order. Please note that offline payment generally results in a delayed dispatch, as we must wait for clearance before processing your order.

3) Is Your Site Secure?

Yes. We have implemented stringent security measures - including SSL encryption - to ensure that your private data remains confidential. Your credit card details are encrypted, of course, but it's also important to note that, through our use of the PayPal and e-Path payment processors, they are NEVER stored on our Internet server. For information on the security measures implemented by these payment processors, please click on the respective image links at the bottom of the page.

For your security, we recommend that you log-out of your account when you have finished your session.

4) How Long Will My Order Take and How Can I Ensure a Speedy Dispatch and Safe Delivery?

All of the products listed for sale on our website (other than those marked "out of stock") are in stock and are available for immediate delivery. This is in contrast to many online retailers who must wait for manufacture delivery before they can fill your order.

We dispatch most orders next working day, and, other than in exceptional circumstances, ship all orders within 3 working days of receipt of cleared payment. Obviously, actual delivery times are outside of our control, and depend on the delivery procedures of our delivery contractors. As most parcels ship Australia Post, you can visit their website at www.auspost.com.au for an indication of their delivery times to your location. Orders ship from Toowoomba, Qld (postcode 4350).

To help ensure a speedy dispatch and safe delivery, we recommend:

1. Pay by PayPal. Credit card payments processed through PayPal or PayPal account payments are considerably faster for us to process, so, everything else being equal, we tend to give them priority. This also avoids problems associated with dishonoured payments, which will prevent us from dispatching your order;
2. Check all of your details carefully, including your delivery address and e-mail address. We copy and paste delivery details to avoid transcription errors on our part, so you must enter your delivery address accurately and completely. Upon order placement, you have the opportunity to review your order online, and should also receive an order confirmation by e-mail. You must check these carefully and notify us within 1 hour if there are any errors or omissions;
3. Please provide full contact details, including your telephone number. You must enter a correct log-in e-mail address, and, as our primary method of contact is by way of e-mail, we strongly recommend that you check your e-mail account for messages within an hour or so of placing your order and then daily until your order is received;
4. We recommend that you ship to a Post Office Box wherever possible and strongly recommend against the use of delivery instructions requesting that your parcel be left at an unattended location. Misplaced deliveries are very rare. However, as we cannot accept responsibility for shipments lost or delayed in transit, you must take care to enter your delivery details carefully. A registered mail delivery option (which provides for some degree of order tracking and limited cover) is available at checkout and additional insurance can be arranged. Please note that regular parcel post provides for no order tracking or insurance cover, so, if you select this option, there is, unfortunately, little that we can do to help (other than to provide confirmation of dispatch) should something go wrong.
5. Express Post is generally possible, provided that your items will fit a prepaid satchel. Not all items do, so, if you require confirmation, please contact us before placing your order. If you have requested express post, but your items won't fit a satchel, we will ship via. registered mail instead.

5) How Much Will Shipping Cost?

Shipping costs are based upon the weight of the item and your postcode. Shipping estimators are available throughout the checkout process and from your shopping cart.

6) I Cannot Find The Product/ Brand/ Variable That I Require.

1. Our website provides for simple search and navigation. Please use the category links at the top and bottom of, or the search function at the top of, every page. You can also use our Site Map here;
2. All currently available products are listed on our website. We regularly introduce new products, so what you are looking for may not be too far away. But, generally, if it's not listed, it's not currently available;
3. Clearance Bin products are runout items which we won't be reordering;
4. We endeavour to minimise stockouts, but they do occassionally happen. If a variable is not listed, or is marked "out of stock", it is generally unavailable. You may, however, wish to e-mail us for confirmation as, particularly during busy times, we may have something tucked away but unlisted;
5. Due to factors such as system errors or synchronous orders, it is possible that listed items may be unavailable. Such occurrences are extremely rare. However, should this occur, we will notify you by e-mail and immediately refund payment for any products that we are unable to supply.

7) Sizing

We have endeavoured to provide detailed sizing information within our individual product listings - particularly in relation to shoes. We really do have very few sizing problems - provided that you read and follow the instructions provided in the listings. PLEASE, HOWEVER, TAKE THE TIME TO FOLLOW THE PROVIDED INSTRUCTIONS CAREFULLY AND MEASURE ACCURATELY WHERE APPLICABLE, as the vast majority of sizing difficulties can be traced to customer error.

Please note that our dance shoe sizes (and this is the case with the majority of dance shoes that we are aware of) DO NOT match street sizing, alternative brands or even other styles. So, if you have not purchased this exact brand, style and model before, the only way to ensure a good fit is to measure your feet accurately according to the instructions provided in the listings and to choose your size with reference to the accompanying sizing charts.

Most of our shoes are designed for a medium width girls'/ ladies foot, and we do not recommend that you purchase them online for non-standard widths or boys/ men.

We are happy to accept returns for refund or exchange (other than socks, hosiery or undergarments) provided that:

1. The product is returned to us within 14 days unworn (other than sizing), with no signs of wear and in original, resaleable condition;
2. You cover all of the associated postage costs. Please include an appropriate self addressed, prepaid satchel with your return. Alternatively, you can repurchase the required replacement online and return the original for a refund.

8) How Can I Contact You?

To help us beat the spammers, our e-mail contact details may change from time-to-time. The best way to contact us is through the e-mail contact form on our contact us page. We check our e-mails very regularly (even outside of business hours) and respond very promptly.

Our contact telephone number is 1300 510065. However, please note that our telephones are staffed only intermittently. The fastest and preferred method of communication is generally by way of e-mail as above, but, if you do need to reach us by telephone, and cannot, please leave a message.

9) Are Your Products Available In Stores?

We are a specialist online distributor and DO NOT operate retail storefronts. We have made our SHOWSTOPPER® and BETTY BUNHEAD & FRIENDS® labels available for resale to selected dance studios - and a few retail outlets carry a limited range of our products under legacy arrangements. However, these outlets are not operated by us and we do not regulate the manner in which they operate or their pricing policies.

10) Do You Offer Further Discounts For Studios or Bulk Purchases?

Only for registered and approved resellers. If you are a dance studio or similar and are looking to purchase SHOWSTOPPER® products for resale, we may have a reseller programme to suit. Please look for the STUDIO DISCOUNTS links on this website.